Under Frontier’s revised cancellation policy, passengers can cancel a flight and receive a full refund in certain situations.
These conditions are the following:
- Book at least 7 days (168 hours) before departure and cancel within 24 hours.
- Your scheduled flight is canceled and you decide not to take the alternative flight.
- Your ticket is refundable (the WORKS package) and you cancel your flight.
- You cancel a ticket due to COVID-19 by transferring its full value to an Air Canada Travel Voucher or Aeroplan Points with a 65% bonus.
- Cancel a last seat award ticket before departure.
You cancel an award ticket at least 180 days before the scheduled departure.
- You cancel a standard ticket at least 60 days before departure.
Any special circumstances such as death or serious illness of a passenger/close family member, jury service, etc. (subject to documentary evidence).
Frontier Airlines 24-hour cancellation policy
Frontier Airlines’ 24-hour cancellation policy allows a passenger to cancel any airline ticket within 24 hours of purchase and receive a full refund, as long as the flight departs after at least 7 days (168 hours). The policy applies to all ticket types, including non-refundable fares.
If you cancel within 7 days of travel or more than 24 hours after purchasing your ticket, you will be charged a cancellation fee, depending on the fare conditions of your ticket.
Frontier cancellation policy due to COVID
Frontier’s cancellation policy in response to coronavirus allows you to cancel your flight reservation free of charge for any ticket booked between December 22, 2020 and September 30, 2021. If you cancel a ticket booked after September 30, 2021 , you will have to pay a cancellation fee, depending on your rate type and when you cancel. For cancellation fee details, see the section titled Frontier Airlines Cancellation Fee.
Frontier Airlines cancellation policy for death or illness
Frontier’s cancellation policy allows you to cancel your flight if you become seriously ill before the flight or due to the death of a close family member. However, you must provide documentary evidence, such as a medical certificate, death certificate, etc.
Frontier Airlines cancellation due to weather
Frontier’s cancellation policy due to weather (and other reasons beyond your control, such as bird strikes, air traffic control, etc.) allows you to opt for the next available flight (or a convenient flight that works for you when the weather improve). ) at no additional cost or request a full refund of the unused portion of your ticket. However, it does not entitle you to any compensation for any possible delay, cancellation or rescheduling.
Frontier Airlines Cancellation and Delay Policy
If your flight is delayed, canceled or diverted for reasons within Frontier Airlines’ control (such as mechanical issues, aircraft damage, lost/delayed luggage, etc.), you will be assigned to the next available flight at no additional charge. Alternatively, if your flight was cancelled, you can request a full refund for the unused portion of your ticket.
If your flight was canceled, delayed or diverted due to reasons beyond Frontier Airlines’ control, such as extreme weather conditions, bird strikes or air traffic control, you will be resettled on the next available flight or a subsequent flight that accommodates your needs. your comfort (when the weather improves), at no additional charge. Alternatively, if your flight is cancelled, you can request a full refund for the unused portion of your ticket. However, you will not be entitled to any compensation.
How to cancel a Frontier Airlines flight online?
To cancel a Frontier flight online, follow the steps below:
- Go to Manage Trip
(www.flyfrontier.com/travel/my-trips/manage-trip)
- Click the Review/Change button
- Enter the following information to access your flight reservation:
- Your last name
- Your 6-character flight confirmation code
(appears as an alphanumeric code, such as FLY789 or C5CEKG, in thetop right corner of your confirmation email.)
- Click the Search button
(your flight details will appear)
- Select your flight and cancel it
Remember :
- If you cancel the WORKS ticket:
- You will not have to pay any penalties.
- You can keep the value of your ticket for 1 year.
- You must complete the Frontier Airlines refund request form.
- If you have a regular ticket, you may be required to pay a cancellation penalty unless you qualify for a full refund as noted in the section titled Frontier Airlines Cancellation Policy.
How to cancel a Frontier flight over the phone?
You can cancel your Frontier Airlines flight by calling the Frontier Airlines phone number +1–888–875–0388. When canceling your flight by phone, have your 6-character flight confirmation code ready.
Frontier Airlines Refund Policy
Frontier Airlines’ ticket refund policy allows for full refunds in the following scenarios:
- You buy a ticket at least 7 days in advance and cancel it within 24 hours.
Cancel a WORKS package ticket before departure.
- You cancel a ticket (any type) during the COVID exemption period, that is, if your ticket was issued between December 22, 2020 and September 30, 2021.
- You can cancel a ticket (any type) at least 60 days before departure.
- You can cancel an award ticket at least 180 days before departure.
- Cancel a last seat award ticket before departure.
- You become seriously ill or a close family member dies (subject to Frontier Airlines consent).
